Riverbelle Privacy Policy

At Riverbelle, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This policy explains how we collect, use, store, and safeguard your information when you visit Riverbelle Casino.com, create an account, or use our services. Here at Riverbelle Casino, we want you to feel confident that your data is handled responsibly and transparently at every stage of your journey with us.

Information We Collect

When you register at Riverbelle, we collect certain personal and technical information to verify your identity, process transactions, and provide you with a safe gaming environment. We at Riverbelle Casino only gather what is necessary to deliver our services and comply with our licensing obligations under the Kahnawake Gaming Commission.

• We collect your name, date of birth, address, email, and phone number during registration
• We record deposit and withdrawal details, including payment method information
• We track your gaming activity, including games played, wagers, and session duration
• We may collect identification documents such as photo ID, proof of residence, and proof of payment ownership
• We log technical data such as IP address, browser type, and device information

Our Riverbelle platform may request additional documentation, including proof of income or notarised bank statements, particularly for large withdrawals or when transactions reach 2,000 EUR or currency equivalent, as part of our identity verification obligations.

How We Use Your Information

Our Riverbelle Casino team uses the information we collect to operate our casino, process payments, prevent fraud, and comply with applicable regulations. We use your data for the following purposes:

• We verify your identity and age before allowing deposits or withdrawals
• We process your deposits and withdrawals through your chosen payment method
• We communicate with you about your account, promotions, and the Riverbelle casino bonus you may be eligible for
• We monitor gameplay patterns to support responsible gambling practices
• We use data to detect and prevent fraudulent or suspicious activity

At Riverbelle, we may also use your contact details to inform you about new offers, such as our riverbelle casino free spins promotions, unless you have opted out of marketing communications.

Legal Basis for Processing

We at Riverbelle process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations under our Kahnawake Gaming Commission licence, and our legitimate interests in preventing fraud and securing our platform. Where required, we rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

Our Riverbelle platform does not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors handling your deposits and withdrawals
• Identity verification providers conducting KYC checks
• Game providers such as Games Global, Pragmatic Play, Apricot, and On Air Entertainment
• Regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, when required
• Fraud prevention and security services

We ensure that any third party receiving your data is bound by confidentiality obligations and uses your information only for the purposes we specify.

Data Retention

We at Riverbelle Casino retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory and legal requirements. Unused bonuses, related winnings, and loyalty points lapse six months after issue, though your account data may be retained longer where required by law. If your account is terminated due to failure to supply requested documents, we may retain your data for compliance and audit purposes.

Cookies and Tracking Technologies

Our Riverbelle website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. We use cookies to keep you logged in, personalise content, and measure the effectiveness of our promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience on our platform.

Your Rights

We at Riverbelle recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us through our live chat or Help Centre at help.Riverbelle Casino.com. We aim to respond to all requests promptly and in accordance with applicable law.

Data Security

We take data security seriously at Riverbelle and implement technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our Riverbelle Casino systems use encryption and secure protocols to safeguard sensitive data, including payment information and identification documents submitted during verification.

International Data Transfers

As we serve players in Canada, New Zealand, and Ireland, your data may be transferred and processed outside your country of residence. We at Riverbelle ensure that any such transfers comply with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Restricted Jurisdictions

Our services are not available to residents of restricted countries, including but not limited to the United States, the United Kingdom, Spain, and several other jurisdictions listed in our terms. We do not knowingly collect data from individuals residing in these regions, and accounts identified as originating from restricted territories may be closed in accordance with our policies.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, please reach out to our support team via live chat or through our Help Centre. Complaints regarding data handling can be raised by email within six months, and unresolved disputes may be escalated to eCOGRA and subsequently to the Kahnawake Gaming Commission. We at Riverbelle are committed to addressing your concerns transparently and fairly.