Our Riverbelle Responsible Gaming

Our Approach to Safer Gambling

We at Riverbelle recognise that gambling affects everyone differently. For most players, it's simply a fun pastime, but for a small percentage, it can become a problem. That's why our River Belle team has put in place a range of measures that allow you to monitor, manage, and, if necessary, restrict your own play. We encourage every member of our community to take advantage of these tools, regardless of how long you've been playing with us.

Our Riverbelle platform is designed so that control always rests with you, the player. We never pressure anyone to deposit more than they're comfortable with, and we provide clear information about our wagering requirements, bonuses, and withdrawal policies so there are no surprises along the way.

Deposit Limits

One of the simplest ways to manage your spending with us is by setting a deposit limit. At River Belle, we allow you to set daily, weekly, or monthly limits on how much you can add to your account. Once you reach your chosen limit, you won't be able to deposit further funds until the period resets. If you'd like to lower your limit, the change takes effect immediately. If you wish to increase it, we apply a short cooling-off period before the new limit becomes active, giving you time to reconsider.

Reality Checks

We understand that time can pass quickly when you're enjoying our games. That's why our Riverbelle system includes reality check notifications, which pop up at intervals you choose to remind you how long you've been playing. This simple feature helps you stay aware of your session length and make informed decisions about whether to continue.

Cooling-Off Periods and Self-Exclusion

Sometimes a short break is all that's needed. Our River Belle cooling-off option lets you pause your account for a defined period, during which you won't be able to log in or receive marketing communications from us. For players who need a longer break, we offer self-exclusion for periods ranging from six months up to several years. Once self-exclusion is activated, we at Riverbelle will close your account, remove you from all promotional contact lists, and prevent you from reopening a new account during the exclusion period.

We take self-exclusion requests extremely seriously, and once submitted, these cannot be reversed before the agreed period has ended, even if you contact our support team asking to resume play. This safeguard exists to protect you from impulsive decisions.

Tools We Offer

• Deposit limits (daily, weekly, monthly)
• Loss limits to cap how much you can lose over a set period
• Wager limits to control the size of your bets
• Reality check reminders during gameplay sessions
• Temporary account suspension (cooling-off)
• Long-term self-exclusion options
• Account activity statements showing deposits, withdrawals, and time spent playing

Our Riverbelle support agents can walk you through setting up any of these tools via live chat, and detailed instructions are also available through our Help Centre at help.Riverbelle Casino.com.

Age Verification and Protecting Minors

We at River Belle are committed to preventing underage gambling. Our registration process requires players to confirm they are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We carry out identity verification checks as part of our KYC procedures, which may include requesting photo identification such as a passport or driver's licence. If we have any reason to suspect that an account belongs to a minor, we will immediately suspend the account and request appropriate documentation before any further activity, including withdrawals, is permitted.

We also recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling websites, including Riverbelle. Several free tools exist for this purpose, such as NetNanny and CyberPatrol, and we're happy to point players toward these resources upon request.

Recognising the Signs of Problem Gambling

Our River Belle team encourages all players to periodically assess their own gambling habits. Some signs that gambling may be becoming a problem include:

• Spending more money or time gambling than originally intended
• Chasing losses by depositing additional funds
• Neglecting work, relationships, or responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling anxious, irritable, or guilty about your gambling habits
• Hiding your gambling activity from friends or family

If any of these sound familiar, we at Riverbelle urge you to reach out to our support team or one of the independent organisations listed below. Taking the first step to ask for help is often the hardest part, and we want you to know that support is always available.

Independent Support Organisations

In addition to the tools we provide directly, our Riverbelle team works alongside independent, specialist organisations that offer free and confidential advice to anyone affected by problem gambling. These include:

• GamCare – free support, information, and counselling for anyone affected by gambling harm
• BeGambleAware – independent charity providing advice and a national helpline
• Gamblers Anonymous – peer support meetings for individuals seeking to stop gambling
• Gambling Therapy – free online support available in multiple languages
• GAMSTOP (UK) or equivalent national self-exclusion schemes where applicable

We at River Belle also comply with the dispute resolution procedures set out by our licensing authority. If you have concerns about responsible gambling practices that haven't been resolved through our support channels, you may escalate the matter to eCOGRA and subsequently to the Kahnawake Gaming Commission.

How to Set Up Responsible Gambling Tools

1. Log in to your Riverbelle account
2. Navigate to the "Responsible Gaming" section in your account settings
3. Select the tool you'd like to activate, such as deposit limits or self-exclusion
4. Choose your preferred limit amount and time period
5. Confirm your selection
6. Contact our live chat team if you need assistance at any stage

Our River Belle support team is trained to handle these requests sensitively and promptly, ensuring your preferences are applied without delay wherever possible. You can access these settings anytime after completing the quick Riverbelle login process.